Terms and Conditions
Terms and Conditions
PAYMENT TERMS
Payment Methods for U.S. Customers:
We accept Visa, MasterCard or domestic wire transfers. If you are using Visa or MasterCard, the billing address must match with what is on file.
Payment Methods for International Customers:
Customers outside of the U.S. may pay using Visa, MasterCard or by Wire Transfer. If a payment is made using a credit card, it must be done online and you will need to supply a photocopy of the actual card (front and back) and a Government issued photo identification (such as passport). International credit cards will not be ran manually by customer care representatives. Every customer is responsible for knowing his or her own country's limitations and policies.
Credit Card Payments
If you elect to pay online using a credit card, an immediate hold will be put on your credit card for the full amount of the order (as well as a separate hold for any quoted shipping charges). Once your order is ready to be shipped, all credit card charges will go into effect.
PLEASE NOTE: Upon submitting a credit card order, you may be asked to fill out and fax back a credit card authorization form, in addition to a copy of your credit card and a government-issued ID (or passport for customers outside of the United States).
For pre-paid freights through JC Sales, a separate hold will be put on your card for the full freight fee.
Please make sure your credit limit is sufficient to cover all payments. We are not responsible for any charges billed by your credit card company. If an order has changes or cancellations, you will be instructed by a salesperson on how to proceed with making payment reimbursements or adjustments.
If your credit card is declined for any charge, your order will be cancelled and a salesperson will contact you as soon as possible.
Non-Credit Card Payments
Wire Transfer - Applying this method of payment towards your order varies on the amount of time it takes for funds to clear with the bank. Please consult with your bank for details.
CANCELLATIONS
Customers who wish to cancel their entire order after warehouse processing has begun will be charged a 20% restocking fee. Even if customers wish to cancel only a few items (and warehouse processing has begun), they may incur extra penalty fees. Partially-cancelled orders will experience a delay.
You are not bound to purchase anything if you decide that you do not agree with the shipping quote we provide. However, if you agree to the shipping quote and your merchandise is pulled from our warehouse, a cancellation of your order will result in a 20% restocking fee.
ORDER CHANGES
If you have submitted your order but forgot to add or wish to substitute or even remove items, you may do so by contacting your salesperson immediately. If you wish to include new items to your existing order, you may need to place an additional order (with the new items) on our website.
Keep in mind that if you make any changes to your order it will delay your order.
ORDER STATUS
you may view the current status (with real-time updates) of your order(s) when you login and access the "My Account" section. From your "Account Profile" page select "Order History" and then search for either the SO/Invoice Number or Reference number for the order you wish to obtain further details on. A description of your order status will appear in the same row under the "Status" column.
ORDER DELAYS
Shipment of orders may be delayed if:
- We do not have complete and correct address information and/or proper delivery instructions.
- We do not have complete payment.
- You make additions or deletions to your order(s). This will extend the processing time by at least 1 business day.
- An order contains more than 20% out-of-stock items. In this case, a salesperson will call you to confirm the shipment. This may cause a delay if you cannot be reached immediately.
- You cannot be reached during the final processing stage to confirm details.
- Unforeseen emergencies or natural disasters occur.
- The order is submitted during peak or holiday seasons.
RETURNS
Customers who wish to return their merchandise because they are simply not satisfied with the item(s) may do so within 10 days from the date of receiving the purchase. However, customers will bear the cost of return shipping and a 20% restocking fee.
* Please Note: Returns will not be accepted without prior contact or authorization from your salesperson. Contact 877-500-9994
SHORTAGES
Claims for shortages require a copy of the delivery receipt (DR) from the trucking company, which must be signed by the driver. You must also provide JCSales customer service representative with a list of items and/or quantities you claim to be short.
In the unfortunate case of a shipping shortage, JC Sales can only offer a refund for the purchase cost of the missing merchandise, or credit towards future purchase from JC Sales. We will not ship any of the short shipped items to the customer.
LOST, DAMAGED AND/OR DEFECTIVE MERCHANDISE
The customer is responsible for inspecting and counting the merchandise at the time of delivery. Any physical damages or discrepancies such as crushed, opened, loose, or missing cartons must be noted on the drivers receipt at time of delivery.
Reporting Claims
Claims for lost, damaged or defective merchandise must be reported to your JC Sales salesperson within 2 days of the receipt of the merchandise. We must also receive a FAX or E-MAIL containing the list of the damaged, defective or missing item numbers, their corresponding quantities and a brief explanation. JC Sales may refer your claim to the freight company after reviewing it.
Claim Requirements
All claims take approximately 2 to 3 weeks to process.
Claims should include a detailed description, a photocopy of the invoice with the item number(s) encircled and delivery receipt (DR) (all discrepancies must be noted on that receipt). If your claim is for a damaged or defective item, it is important for you to submit a picture and/or sample of the item itself. This serves not only as evidence of damage but also speeds up the claim's resolution. All claims are determined on a case-by-case basis.
