Shipping Information
PAYMENT TERMS
Payment Methods for U.S. Customers:
We accept Visa, MasterCard or domestic wire transfers. If you are using Visa or MasterCard, the billing address must match with what is on file.
Payment Methods for International Customers:
Customers outside of the U.S. may pay using Visa, MasterCard or by Wire Transfer. If a payment is made using a credit card, you will need to supply a photocopy of the actual card (front and back) and a Government issued photo identification (such as passport). Every customer is responsible for knowing his or her own country's limitations and policies.
Credit Card Payments
If you elect to pay online using a credit card, an immediate hold will be put on your credit card for the full amount of the order (as well as a separate hold for any quoted shipping charges). Once your order is ready to be shipped, all credit card charges will go into effect.
PLEASE NOTE: Upon submitting a credit card order, you may be asked to fill out and fax back a credit card authorization form, in addition to a copy of your credit card and a government-issued ID (or passport for customers outside of the United States).
For pre-paid freights through JC Sales, a separate hold will be put on your card for the full freight fee.
Please make sure your credit limit is sufficient to cover all payments. We are not responsible for any charges billed by your credit card company. If an order has changes or cancellations, you will be instructed by a salesperson on how to proceed with making payment reimbursements or adjustments.
If your credit card is declined for any charge, your order will be cancelled and a salesperson will contact you as soon as possible.
Non-Credit Card Payments
Wire Transfer - Applying this method of payment towards your order varies on the amount of time it takes for funds to clear with the bank. Please consult with your bank for details.
CANCELLATIONS
Customers who wish to cancel their entire order after warehouse processing has begun will be charged a 20% restocking fee. Even if customers wish to cancel only a few items (and warehouse processing has begun), they may incur extra penalty fees. Partially-cancelled orders will experience a delay.
You are not bound to purchase anything if you decide that you do not agree with the shipping quote we provide. However, if you agree to the shipping quote and your merchandise is pulled from our warehouse, a cancellation of your order will result in a 20% restocking fee.
ORDER CHANGES
If you have submitted your order and wish to remove, substitute, or even remove items, you may do so by contacting customer support at toll free number 877-500-9994 or via email to ecommerce@jcsales.biz. This must be done prior to pulling your order. Keep in mind that if you make any changes to your order it may delay your order.
ORDER STATUS
you may view the current status (with real-time updates) of your order(s) when you login and access the "My Account" section. From your "Account Profile" page select "Order History" and then search for either the SO/Invoice Number or Reference number for the order you wish to obtain further details on. A description of your order status will appear in the same row under the "Status" column.
ORDER DELAYS
Shipment of orders may be delayed if:
- We do not have complete and correct address information and/or proper delivery instructions.
- We do not have complete payment.
- You make additions or deletions to your order(s). This will extend the processing time by at least 1 business day.
- An order contains more than 20% out-of-stock items. In this case, a salesperson will call you to confirm the shipment. This may cause a delay if you cannot be reached immediately.
- You cannot be reached during the final processing stage to confirm details.
- Unforeseen emergencies or natural disasters occur.
- The order is submitted during peak or holiday seasons.
