Frequently Asked Questions
Frequently Asked Questions
- Who can buy from JC Sales?
- What’s the first step in becoming a JC Sales customer?
- Why should I buy from JC Sales?
- Is there a minimum order requirement?
- What payment methods do you accept?
- What is a CRV charge?
- How does your shipping process work?
- Does JC Sales ship overseas?
- What is your Return Policy?
- How long will it take to get my order?
- How are freight calculations made?
- What should I do if some items are missing when I receive my order?
- What should I do if some items are damaged?
- Register online
- Copy of your business license for retail
- Copy of State tax license
- Federal tax ID number
- Picture ID
Once you provide us with your business information, one of our experienced and knowledgeable salespeople will contact you shortly with your JC Sales customer password. Once you have your password, you can submit your order online, and you will be contacted by a salesperson to complete the transaction. Your salesperson will discuss the shipping details with you.
We are a full service wholesaler offering quality, price competitive products. Our inventory provides the largest assortment of products in the industry. With our experience, we have proof about which items will sell. Other companies will tell you what they think will sell; at JC Sales, we know what sells. Our professional salespeople will be glad to discuss trends with you.
We do require a minimum order of $1,000.
We accept Mastercard, Visa, and wire transfers only. Depositing cash directly to our bank account will incur in additional fees. Wire fees will be responsible on customers behalf. We do not refund or credit for wire fees incurred.
For exact definition please visit http://www.calrecycle.ca.gov/BevContainer/Retailers/CRVReceipts.htm. If you are from an exempt state upon receipt of your order please send us your signed proof of delivery and we will credit your account for the CRV charge towards our next order.
You can arrange for your own transportation or select our shipping options. We use several regional and national carriers and freight brokerage companies to provide you with the best value options. If the delivery is time sensitive, you must provide must have date upfront. Our international customers must arrange transportation of their orders. We will load the container for our export customers but we do not handle transportation of exported items.
We supply products to exporters but we do not deliver products outside the United States. Customers must take delivery of the products in the United States and must expressly assume responsibility, in writing, for exporting the products outside of the United States and for complying with all applicable U.S. laws, including but not limited to obtaining any export authorization from the U.S. Government and preparing and submitting relevant export documents.
Customers who wish to return their merchandise because they are simply are not satisfied with the item(s) may do so within 5 days from the date of receiving the purchase. However, return customers will bear the cost of return shipping and a 20% restocking fee.
* Please Note: Returns will not be accepted without prior contact or authorization from your salesperson. Contact 877-500-9994
Returns due to damages: Please review FAQ relating to damages
Damages during export transit: JC Sales ship terms EX-WORK - JC SALES WAREHOUSE. This means customer is responsible for the products once it leaves our facitlity. Customer must purchase separate insurance for transit.
After the order has shipped if the customer or it's employees refuse the delivery customer will be responsible for freight charges to and return freight charges back to JC Sales, damages if incurred, and 20% restocking fee.
Payments made on the credit card will be made back to the card or a check can be cut to the name of the company on the account. Process may take 7-14 business days to cut and mail. International mailings will not be made. Prepaid postage must be sent by customer. Wire refunds will incur a charge of $25 per transaction.
After your first order you should receive an email instructing you to send in documents needed to open your account. Upon complete setup of your account you will receive an email regarding freight quote. You can schedule your own pickup at no extra charge. You must approve the freight quote in order for us to begin begin processing your order. Upon approval of freight cost and confirmation of initial payment your order will begin pulling. Normally orders received before 2:00 pm PST will be processed and ready to ship the following business day between 1:00 pm to 5:00 pm PST. At most orders received before 2:00 pm PST on any operating day will be processed within 2 business days. Estimated transit time depends on your location. For detailed answers please contact our customer service line.
Freight fee is based on freight carrier and brokerage electronic rate API’s. Aslo based on market rates and fuel costs. You must submit an order for us to calculate freight.
Claims for shortages require a copy of the delivery receipt (DR) from the trucking company, which must be signed by the driver. Upon receiving items, the BOL will have the package count. When you sign off on your delivery you are claiming the package count on the BOL is correct. You will be responsible from that point on for any missing packages. You must also provide us a list of items and/or quantities you claim to be short.
In the unfortunate case of a shipping shortage, JC Sales can only offer a refund for the purchase cost of the missing merchandise, or credit towards future purchase from JC Sales. We will not ship any of the short shipped items to the customer or refund freight fees.
The customer is responsible for inspecting and counting the merchandise at the time of delivery. Any physical damages or discrepancies such as crushed, opened, loose, or missing cartons must be noted on the drivers receipt at time of delivery.
Claims for lost, damaged or defective merchandise must be reported to your JC Sales salesperson within 2 days of the receipt of the merchandise. We must also receive a FAX or E-MAIL containing the list of the damaged, defective or missing item numbers, their corresponding quantities and a brief explanation. JC Sales may refer your claim to the freight company after reviewing it.
All claims take approximately 2 to 3 weeks to process.
Claims should include a detailed description, a photocopy of the invoice with the item number(s) encircled and delivery receipt (DR) (all discrepancies must be noted on that receipt). If your claim is for a damaged or defective item, it is important for you to submit a picture and/or sample of the item itself. This serves not only as evidence of damage but also speeds up the claim's resolution. All claims are determined on a case-by-case basis.